In order to get the best results it is crucial that you have the latest version of Cardo Ride installed on your phone. You can find the latest update in the Google Play Store or the Apple App Store.
Also it is important that you have the right settings for locations services and battery optimization switched off (see below the entry: "I found a straight line in my recorded trip - what can I do?").
No, Cardo Ride is available in a free-of-charge basic version and a PRO version with different subscription models.
When you sign up for Cardo Ride you will be automatically assigned as Basic user.
Only if you decide actively that you want to become a PRO user to get unlimited functionality, you will be charged via your app store.
To become a PRO member, you can choose between different subscription models to access unlimited functionality. To get more information visit the Subscription part on this website.
To get the most out of the Cardo Ride app, it is sometimes necessary to adapt the settings of your phone. Since the app relies on the information that it gets from the GPS sensor, it is crucial to have the right setup in order to let the app know where you are on the road and record the right locations.
SETTINGS FOR iPHONE
To make sure you have the right settings for Cardo Ride on your iPhone follow these steps:
1. Open the settings of your iPhone
2. Scroll down until you see Cardo Ride
3. Open “Location” and set to “Always”
4. Go back 1 step
5. Activate “Background App refresh”
SETTINGS FOR ANDROID
The settings for location permissions on Android are similar to the ones above for iPhone. Make sure Cardo Ride is allowed to use your location “while using the app” and check your battery optimization settings to have the optimal setup.
1. Open the settings of your Android phone
2. Go to Apps / Manage Apps
3. Navigate to Cardo Ride
4. Open permission
5. Set location to “While using the app”
On Android it is also important to disable the battery saving modes. If they are activated, it might occur that the phone will prevent the Cardo Ride app from getting location information when running in the background which can lead to straight lines in your recorded trips.
To check if the battery saving options are enabled:
1. Open the Cardo Ride app
2. Go to More -> Settings
3. Scroll down to “App optimization” and check if you have it marked with a green checkmark. If so – you are all set for your next adventure. If not it is necessary to do some adaptions.
Adapt settings for battery optimizations:
1. Tap on “App Optimization”
2. Click “Go to settings”
3. Select “All apps” (default might be “Not optimized”)
4. Srcoll down to Cardo Ride
5. Make sure you have “Not optimized” enabled
You can add one or more motorcycles to your personal profile.
You can then assign the bikes to the trips you did or select your preferred bike right after your ride.
To add a bike, go to your profile (menu "More" - > "My profile") and tap on garage.
Click on the plus symbol to add your bike and expand your garage. You will be able to see an overview of all driven kilometers per bike as well as the number of ridden trips per motorcycle.
If a bike is missing, please add it as a suggestion or get in touch with us directly via
Activate the PackRide function when you want to hit the road with your friends. PackRide allows you to see where your friends are while driving and you will be notified automatically if, for example, someone falls behind.
To create a PackRide, simply start your trip and then click on the PackRide section on the start button. Afterwards, riders nearby can join your Pack.
If you decide to start a PackRide later during your ride, you can also do so at any time through the menu icon in the center at the bottom of the screen. There, you will find PackRide as the first function and the "Start" button.
To take part in a PackRide that has already been created, simply click on the red notice at the top of the screen or open the menu and join from there. Join the Pack and off you go.
You can delete your account when you log into riserapp.com and then go to the settings. You can also delete your account within the mobile app.
Here are the steps:
Open the app and go to More -> Account and Settings -> Delete Account
Pleas keep in mind that once your account is deleted, all data connected to your account is erased permanently and cannot be restored.
If you wish to cancel your Cardo Ride PRO subscription, you need to do so directly through the Apple App Store or Google Play Store. For detailed instructions on canceling your subscription, please refer to the following links:
iPhone: Canceling a subscription on the App Store
Android: Canceling a subscription on Google Play
We value your feedback. If you'd like to share your reasons for canceling your PRO subscription or provide any constructive criticism, please contact us at
You can set your preferred unit of measure (Metric -Kilometer- or Imperial -Miles-) in the app in the menu item "More" -> "Settings" under the item "Units".
The ranking on your profile shows how active you are on Cardo Ride. The more rides you track, and the more comments and likes you give, the higher your rank will be.The number of people you follow and the number of people following you on Cardo Ride are also taken into account.
Cardo Ride has ambassadors around the globe. We invite passionate riders that share their awesome tours across the platform to motivate others.
If you want to apply for the ambassador program, just drop us amessage
We are looking forward to hearing from you!
You have a wish or an idea about how we can improve Cardo Ride for you? Awesome! 🎉 Just send us an email to
We are constantly improving the app and platform due to the feedback that we get from the community.
We are looking forward to hearing from you!
If you encounter any content or activity on Cardo Ride that you believe involves child exploitation, abuse, or endangerment, please report it immediately through one of the following channels:
- In-app tools: You can use the Report Content option directly within the app.
- Email: Contact our dedicated safety team at
This email address is being protected from spambots. You need JavaScript enabled to view it. .
Our team reviews all reports promptly and acts in line with applicable child protection laws.
